Last updated: March 2026

This Refund Policy outlines the terms regarding refunds for services provided by MDS Media Limited (“Company”, “we”, “our”, or “us”).

By purchasing or engaging any services from MDS Media Limited, you agree to the terms outlined in this policy.

1. Nature of Services

MDS Media Limited provides professional services related to:

• digital marketing consulting

• eCommerce growth strategy

• advertising campaign management

• conversion optimization

• marketing analysis and advisory services

Due to the intangible and time-based nature of these services, refunds are limited and subject to the conditions outlined below.

2. No Guaranteed Results

Our services involve strategy, consulting, and digital marketing execution.

While we aim to improve business performance, we do not guarantee specific results, including but not limited to:

• revenue increases

• advertising performance improvements

• conversion rate improvements

• business growth or profitability

Business results depend on multiple factors beyond our control, including market conditions, competition, product quality, pricing, operational execution, and advertising budgets.

For this reason, dissatisfaction with results alone does not automatically qualify for a refund.

3. Refund Eligibility

Refunds may be considered only under limited circumstances and at the sole discretion of MDS Media Limited.

A refund request may be reviewed if:

• a service was purchased but not yet started

• an administrative billing error occurred

• the service could not be delivered due to circumstances directly attributable to the Company

Refund requests must be submitted within 7 days of the original payment date, unless otherwise stated in a written agreement.

4. Non-Refundable Services

The following services are generally non-refundable once work has begun, including but not limited to:

• consulting sessions

• marketing strategy development

• campaign setup or management

• data analysis or research

• marketing audits

• advisory or strategic planning services

Once time, resources, or work have been allocated to a project, refunds will not typically be issued.

5. Subscription or Ongoing Services

If the Company offers ongoing services such as monthly marketing management or consulting retainers, payments for the current billing period are generally non-refundable once the service period has begun.

Clients may cancel future services according to the terms defined in their specific service agreement.

6. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may be considered a violation of this policy.

We encourage clients to contact us directly to address any concerns before pursuing a chargeback through their payment provider.

MDS Media Limited reserves the right to dispute any chargebacks that are inconsistent with the terms of this policy.

7. Refund Processing

If a refund is approved, it will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider and financial institution involved.

8. Changes to This Refund Policy

MDS Media Limited reserves the right to modify or update this Refund Policy at any time.

Any updates will be posted on this page with an updated revision date.

Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

9. Contact Information

If you have questions about this Refund Policy or wish to request a refund review, please contact us at:

MDS Media Limited
Email: info@mdsmedialimited.com